bACTIVE Terms & Conditions

Sport & Leisure Terms and Conditions

Please refer to www.angusalive.scot/coronavirus-covid-19 for details of the latest facilities and activities available during the current pandemic.  You will also find a list of FAQs answering some queries about bACTIVE memberships during this time.

1          Membership Scheme - General

1.1       ANGUSalive’s Sport & Leisure membership scheme consists of:

  • bACTIVE - our monthly membership scheme payable by Direct Debit; and
  • bACTIVE LITE - our pay as you go option where you pay per activity in accordance with the sports charges.

1.2       Once a bACTIVE membership agreement has been entered into online or by a signed application form, you will be deemed to have accepted the terms and conditions of the scheme and as such will be bound by these until the agreement is terminated in accordance with these conditions.

1.3       For the purpose of the membership scheme the term ‘individual’ means any person.

1.5       Memberships are not transferable and any use other than by the named person will result in cancellation with no refund available.

1.6       ANGUSalive reserves the right to refuse access to the membership scheme.

1.7       Notification of any change of personal details or circumstance must be e-mailed to membership@angusalive.scot immediately.

1.8       You must comply with the Group Fitness Class Booking Terms & Conditions.

1.9       All users are bound by the Management Rules. ANGUSalive reserves the right to refuse admission or ask you to leave any ANGUSalive sport facility if we reasonably believe that you are in breach of any section of the Rules.

1.10     Facilities may at times have to close or make changes to the timetable.  However, across the county there will be other facilities available.  There will be no alterations to the membership fees on these occasions.  We assure our customers that we always make every effort to maintain our facilities to the highest standards.

1.11     Periodic reviews of membership entitlement will be carried out in case of any change in circumstances.

2          bACTIVE Membership

2.1       bACTIVE is our monthly membership scheme payable by Direct Debit.

2.2       At the time of joining the bACTIVE direct debit scheme customers will pay a pro-rata amount based on the monthly charges applicable to the membership category and the day of the month joined.

  • The bACTIVE membership is valid if the member continues to pay the monthly fee.
  • This is a legally binding contract between the user and ANGUSalive and represents a commitment to pay all monthly payments until the contract is terminated.

2.5       bACTIVE membership fees are non-refundable.

2.6       To qualify for joint bACTIVE membership - two adults must stay at the same address.

2.7       To qualify for a junior bACTIVE membership the child must be 17 or under or still in secondary education.  Proof may be required.

2.8       There are flexible family membership options available with up to a maximum of two adults and any number juniors (proof may be required). All members of a bACTIVE family membership must stay at the same address.

2.9       Customers who are registered as Young Carers will be entitled to the relevant bACTIVE membership category for an individual free of charge. Proof of entitlement is required.

2.10     ANGUSalive reserve the right to review monthly Direct Debit fees. If the amounts change ANGUSalive will notify you 10 working days in advance of your account being debited.

2.11     There is the option to freeze membership which is normally for a minimum of three months and a maximum of six months

3          bACTIVE Membership Cancellation

3.1       If ANGUSalive wish to cancel the bACTIVE membership – a minimum of one month’s notice will be issued in writing by ANGUSalive.

3.2       If you wish to cancel your bACTIVE Membership you must give a minimum of one full calendar month’s notice by email to membership@angusalive.scot.

3.3       Your notice shall commence from the 1st of the month following the receipt of your cancellation notice. Cancellations received after this date will require one further payment with usage extended to the end of the next month. Any fees that are due up to the date of cancellation must be paid.

3.4        In order to cancel your bACTIVE membership, you must have held your membership for a minimum of one month.

3.5        If you have joined during a promotion month, in order to cancel your bACTIVE membership, you must have held your membership for a minimum of three months.

3.6        To re-instate your Direct Debit method of payment all arrears plus a start-up fee will be charged.

4          Angus Concessionary Entitlement Scheme

4.1       The Angus Concessionary Entitlement Scheme is available to the following, subject to proof of entitlement and a 12 month fee:

  1. Full-time students - (A valid NUS card/proof of full-time student status is required)
  2. Adults 60+ - (A National Entitlement Card/bus pass, photo driving licence or passport are required) 
  3. Anyone in receipt of Personal Independence Payment, Disability Living Allowance, Income Support, Universal Credit, Working Tax Credit, Employment and Support Allowance.  A letter dated within the current financial year outlining benefit will need to be provided.

5          Other Schemes/Entitlements

5.1       Customers who are registered as Angus Carers will be entitled to concessionary rates. Proof of entitlement is required.

5.2       Customers who require assistance when using facilities may apply for the Angus Buddy Scheme. This scheme will allow service users support when attending or taking part in physical activity sessions by allowing the customer to have a buddy attend a session with them free of charge.

5.3       Angus athletes who are in national squads at Scottish, United Kingdom or Great British levels can enrol on the NASA (National Athlete Support – Angus) Scheme. This entitles them to free use of sport & leisure facilities relevant to their training programme as agreed with an ANGUSalive community sports hub co-coordinator.

6          Cards

6.1       Cards remain the property of ANGUSalive.

6.2       Cards must be presented to obtain any agreed benefit that may be offered from time to time as part of a promotion authorised by ANGUSalive.

6.3       Cards may be used to book facilities up to seven days in advance.

6.4       Cards must be used to gain entry every time a visit is made.

6.5       Cards can only be used for ANGUSalive sport and leisure facilities during the stated opening hours. It does not guarantee the holder access to the facilities/activities or booking of any of the facilities/activities.

6.6       Cards can only be used for ANGUSalive run classes. They are not eligible for private or pre-paid classes, or club bookings.

6.7       ANGUSalive reserves the right to refuse or suspend the use of any card.

6.8       Lost or stolen cards should be reported as soon as possible to the reception desk at any ANGUSalive sport facility. An administration fee will be charged for cards which need replaced.