Coronavirus COVID-19

Our services

(Update 11 November, 2020)

ANGUSalive has started reopening its services and adapting to the current circumstances and new restrictions facing it due to the pandemic.

The new guidelines we follow are within the Scottish Government's strategic tier framework, and this means from 6am Friday 13 November, Angus will enter tier 3.

These new changes predominantly impacts some of our current Sport and Leisure services and you can read more about this in the section below.

We’d like to thank all our members, customers and the local community for their patience and understanding in what continues to be a particularly challenging time.

Please remember travel shouldn't be undertaken outwith your local authority area unless for essential purposes. Details can be found on the Scottish Government's website.

You can also support us by visiting our Support Us page.

 

 

We began reopening our Sports Centres from 14 September, 2020.

The opening times of these facilities will be different compared to pre-lockdown and will be continually reviewed then changed where appropriate when demand and safety allows.

Due to COVID-19 and the tier 3 restrictions, our Group Exercise Programme will be cancelled from 6am Friday 13 November until further notice. This includes classes such as Body Attack, Body Step, Grit, Abs, Bodybalance etc. All bookings for classes on or after this date will be cancelled.

Our fitness suites and gyms will continue to be available for individual use.

Our synthetic pitches at Brechin Community Campus, Forfar Community Campus and Webster’s Sports Centre are available for public bookings. Users should contact individual sports centres to book. 

The phased return of local sports clubs to indoor facilities at our Sports Centres began from Monday 16 November. Our Programming and Operational teams are working with local sports clubs to ensure that the national guidelines regarding sports participation for children & young people (u18 years) and adults (18+ years) are followed to enable the safe return of activities.

Please see revised timetable of our Sport and Leisure Centre opening hours from 14 September:

 

Monday – Friday

Saturday & Sunday

  • Montrose Sports Centre
  • Forfar Community Campus
  • Arbroath Sports Centre
  • Brechin Community Campus

09:00-14:00 & 16:00-20:00

09:00-12:00

  • Carnoustie Sports Centre
  • Saltire Sports Centre

09:00-14:00 & 16:00-20:00

Closed

  • Webster Sports Centre

16:00-20:00

Closed

The closure over lunchtime in some of our Sport and Leisure venues is to allow for enhanced cleaning to be carried out.  

Swimming

Under tier 3, public lane swimming is permitted. Four of our swimming pools are open - for public lane swimming (competent swimmers only).

We're sorry that we are unable to open our pools for other activities at the moment but we continue to work with Scottish Swimming as well as other governing bodies to ensure we can reopen other pool activities safely.

Session times and to book a gym slot can be found in the timetables section of your preferred sports centre

To find out about keeping safe in our pools visit our Staying Safe page and be sure to read the Swimming Pool Guidance section.

Racquet Sports

Badminton and Short Tennis will be restarting at all ANGUSalive sports centres and community campuses on the 23rd November 2020 with bookings going live on Thursday 19th November 2020. 

Under tier 3 rules and restrictions, we can only allow bookings for singles only or household doubles.

Customers must book and pay for sessions over the phone prior to visiting the facility. At the time of booking all participants must be paid for and the sports centre must be informed of all participants playing. All participants must also have a membership number.

Customers must bring their own equipment as there will be no hire of equipment available. However, shuttles and short tennis balls can be purchased.

The tennis courts at Forfar Community Campus are open. To book evening and weekend sessions you will need to book through the Campus. Participants must bring their own rackets and tennis balls.​

Sport & Leisure Membership FAQs - you can access our general FAQs and membership FAQs in the section below.

Class Timetables for Gym Sessions 
Online booking for our gym sessions in our sports centres is available to current members via the online member portal.

To book online you’ll need to ensure you are registered. It’s easy to do, just fill in your details on the registration page.

Country Parks in Angus 

Our car parks at Monikie, Crombie, Glen Doll and Forfar Loch are now open and car parking charges are in operation. Crombie & Monikie car park charges are in place until end of December 2020, and parking permits are available by emailing membership@angusalive.scot

Toilet facilities are also available at Monikie, Crombie and Glen Doll.

Please follow Scottish Government guidance as well as the below if choosing to visit our country parks:

  • Drivers are asked to be aware of others and park cars in a way to facilitate physical distancing
  • All hides remain closed
  • Playgrounds are open and these are checked for H&S only and surfaces are not disinfected
  • There will be no water sport activities delivered until further notice
  • Outdoor swimming is not permitted
  • No private launches of any kind permitted
  • The public are asked to kindly continue to take their litter and dog waste home

Please also follow the Safe Outdoor Access Code, in particular in relation to dogs, camping and fires. You can fine more details on this here: https://www.outdooraccess-scotland.scot/practical-guide-all

The Montrose Basin car park has now reopened as well as the Visitor Centre and toilets.

Opening hours are Friday-Monday, 10:30am-4pm with a new time slot system in place.

You can find more information here:

https://scottishwildlifetrust.org.uk/reserve/montrose-basin/

Activities at Country Parks

Our outdoor Bootcamps and Couch to 5K training from Monikie and Crombie Country Parks have been extended until the end of November. You can find out more by visiting our What's On page.

Marquee Hire

Marquee Hire is now available at limited times at both Monikie and Crombie country park at a cost of £50 per hour on weekends and £25 per hour on weekdays.

For more information please contact us:

Telephone: 01382 370202

E-mail: monikiecountrypark@angusalive.scot

Museums, Galleries and Archives

Tier 3 has no impact on our ability to continue to open Signal Tower Museum in Arbroath which is classed as a visitor attraction. Therefore this venue will continue to operate under the current opening days and times below.

ANGUSalive is currently planning the phased reopening of its other museums and will announce more details in the coming weeks. 

Signal Tower Museum Friday - Saturday
  10am-2pm

 

Libraries

Tier 3 has no impact on our ability to continue to open our libraries therefore the libraries will continue to operate under the current opening days and times below.

Our libraries are open for Click and Collect services and Limited Browsing.

The opening times of these facilities will be different compared to pre-lockdown and will be continually reviewed then changed where appropriate when demand and safety allows.

Please see revised timetable of our libraries opening hours:

 

 

Monday - Friday Tuesday

Wednesday - Friday

10am-2pm

Arbroath

  • Brechin
  • Kirriemuir
  • Monifieth
  • Carnoustie
  • Forfar
  • Montrose

More information on our services can be found here:

Click and Collect

Limited Browsing

To help keep everyone safe, please remember to follow all safety guidance including wearing face coverings and keeping a 2 metre distance!

 

Our theatre and venues are currently closed.

We are currently reviewing the detailed guidance associated with reopening theatres as well as identifying when we believe we can re-open in a way that is both safe for audiences and performers but also financially viable for our charity.

All shows that were programmed for 2020 have been rescheduled over the past five months to 2021. We are continuing to explore the possibility of streaming performances digitally as well as opportunities to host outdoor events.

Below are FAQs. We are sorry we don't have all the answers right now, but we will continue to update this as best we can over the coming weeks.

If you are a Sport & Leisure member you may want to have a look at our Members FAQs further down the page.

What are your plans for reopening?

ANGUSalive, like many charitable trusts across the country, has found the COVID-19 pandemic detrimental to our ability to operate and generate income. The coronavirus won’t be disappearing anytime soon and it will continue to present us with challenges in the weeks and months ahead.

Therefore, it’s fundamental that we reopen our services gradually in a way that ensures the longevity and sustainability of the charity as well as the safety of our customers and colleagues. We’ve already started reopening some of our services and we’re continuing to work towards reopening more over the coming weeks and months.

More information on reopening plans can be found above under the relevant service sections.

• Why aren’t you opening libraries and museums now?

We currently offer Click and Collect and Limited Browsing at all of our libraries. Rural and delivery services making a return thereafter.

Signal Tower Museum in Arbroath is now open. Outdoor activities are also running from our country parks.

As highlighted above, ANGUSalive, like many charitable trusts and businesses across the country, has found the COVID-19 pandemic detrimental to our ability to operate and generate income. It’s fundamental that we reopen our services gradually in a way that ensures the longevity and sustainability of the charity as well as the safety of our customers and colleagues.


• What will be on offer at the Sports Centres  on opening?

Please see details under Sport and Leisure above.

• When will you be reopening the rest of your venues/facilities?

You can view the latest details on the reopening of our services in the section above on this page.

•  When are you reopening swimming pools?

Our swimming pools at Arbroath, Brechin, Forfar and Montrose are open for public lane swimming only (competent swimmers only).

We're sorry that we are unable to open our pools for other activities at the moment but we continue to work with Scottish Swimming as well as other governing bodies to ensure we can reopen other pool activities safely.

• Why don't you have a date for reopening Websters Sport Centre in Kirriemuir?

We are continuing to work with Scottish Swimming and other governing bodies to reopen Websters Sports Centre as soon as it is safe to do so

• What about junior coaching?

Further details on junior coaching will be announced as soon as we have further details.


 Will crèche facilities be available at your sports centres?

Crèche facilities will not be re-opening at this time.


 What health and safety procedures will you have in place?

You can view our 'Keeping Customer and Colleagues' safe page on our website for details on this.


 Will toilet facilities be available in reopened venues?

Currently no toilet facilities are open in our venues apart from a limited number at our Country Parks.
When we begin welcoming visitors back to our venues, we will have toilet facilities available, although, as with all areas, social distancing and hygiene measures will be in place.


• Will I have to book to attend venues?

We will be aiming for all our services to be booked and paid in advance. This includes activities such as gym sessions and fitness classes and Click and Collect - no drop-ins.

The booking systems may look different for each service area but details will be featured on our website pertaining to the specific service. 


• Will a full timetable of activities be available at my sports centre/library/museum/country park?

Venues will be operating at reduced capacity and we will be unable to offer the full timetable of services and activities which were available pre-lockdown. Activities and timetables will be confirmed closer to the opening date of each venue, and these will be shared when available and feature on our website. The above section on this webpage will also give details on service offerings.

• What about your Theatre venues?

We are currently reviewing the detailed guidance associated with reopening theatres as well as identifying when we believe we can re-open in a way that is both safe for audiences and performers but also financially viable for our charity. All shows that were programmed for 2020 have been rescheduled over the past five months to 2021. We are continuing to explore the possibility of streaming performances digitally as well as opportunities to host outdoor events.

• The impact of the closure on charities - show your support

ANGUSalive is a charitable organisation and the majority of our income comes from members and customers. Every penny of profit we make is reinvested back into our services and activities for the local community and visitors to enjoy. Like many charitable trusts and businesses across the country, ANGUSalive has found the COVID-19 pandemic detrimental to our ability to operate and generate income.

Sadly, the coronavirus won’t be disappearing anytime soon and it will continue to present us with challenges in the weeks and months ahead.
We would like to thank members of the local community and customers who have made donations to us during this unprecedented time – please be assured, every donation big or small is helping future-proof our organisation.
If you wish to support us and help us through this exceptionally difficult time you can visit our Support Us page on our website.

 Got a question?
Customer enquiries can be submitted via the following form on our website

Press enquiries can be emailed to marketing@angusalive.scot

Below are FAQs developed for our Sport and Leisure members. This will be continually updated but we hope it is of help for any questions you may have.

  • What is happening with Sports memberships (bACTIVE?)

We’ve missed you and thanks for sticking with us, your support means a lot to ANGUSalive.

- We have been in touch directly to let our members know the renewed membership fees and when we are to begin to restart taking Direct Debit payments. These will be from 1 October.

- We’ll be offering a Welcome Back membership price for existing and new members upon reopening. £15 per month for adults and £5 for juniors and concessions* until the end of 2020.

- If you have an annual membership - the duration of closure will be added to the end of your yearly membership. There is nothing for you to do, we will handle this for you and will be in touch.

*Concessions price is for current members only

  • I’m not ready to restart my membership

There is no need to cancel, we will be extending the option to continue to keep your membership frozen. You can email our team on membership@angusalive.scot and we will arrange this for you. We will be offering a new ‘Welcome Back’ membership price to existing and new members upon reopening.

As we are a charity, some people are happy to donate their monthly fee to helping us continue to be able to provide Sport, Leisure and Cultural services in the months and years to come.

Every penny of profit we make is reinvested back into our services and activities for the local community and visitors to enjoy. Like many charitable trusts and businesses across the country, ANGUSalive has found the COVID-19 pandemic detrimental to our ability to operate and generate income. If you are interested in donating your Welcome Back membership to us until you feel ready to return, please contact membership@angusalive.scot

 

  • Will the membership fees be discounted on re-opening?

We are offering a Welcome Back membership price of £15 per month for adults and £5 per month for junior memberships and concessions for the rest of 2020.

 

  • As a current member do I have to do anything?

No, ANGUSalive will automatically make the change to your membership fee. We will provide more information on this over the coming weeks and ensure you have plenty of notice ahead of reinstating direct debits.

 

  • Can I still freeze my membership if I do not think I will be using it currently?

Yes, the same terms and conditions apply where you have the option to freeze your membership for a minimum of three months and a maximum of six months. Please email membership@angusalive.scot with the details.

 

  • I have a family membership, can I freeze my add on members?

Yes, you can freeze adult or junior add on’s. Please email membership@angusalive.scot with the details.

 

  • What if I want to cancel my membership?

If you wish to cancel your bACTIVE Membership you must give a minimum of one full calendar month's notice by email to membership@angusalive.scot. Please refer to the bACTIVE Terms and Conditions

However we would love you to stay. You can choose to freeze your membership for a minimum of three months and a maximum of six months. Please email membership@angusalive.scot with the details.

If you are not quite ready to make a return, as we are a charity, some people are happy to donate their monthly fee to helping us continue to be able to provide Sport, Leisure and Cultural services in the months and years to come.

Every penny of profit we make is reinvested back into our services and activities for the local community and visitors to enjoy. Like many charitable trusts and businesses across the country, ANGUSalive has found the COVID-19 pandemic detrimental to our ability to operate and generate income. If you are interested in donating your Welcome Back membership to us until you feel ready to return, please contact membership@angusalive.scot

 

  • What if I cancelled my membership during the closure?

We’d love to have you back and from 1 October and for the rest of 2020 we will be offering a Welcome Back bACTIVE membership price of £15 per month for adults and £5 per month for junior memberships for the rest of 2020. Payment is monthly by Direct Debit.

There is also bACTIVE Lite which is a Pay As You Go option where you pay per activity.

It’s quick and easy to join you can do this either online at www.angusalive.scot/membership or if this is not possible you can make an appointment with your local sports centre to complete an application.

 

  • How can I apply for a bACTIVE membership?

You can apply online at www.angusalive.scot/membership. However, if this is not possible you can make an appointment with your local sports centre to complete an application.

 

  • What memberships are currently available?

From 1 October and for the rest of 2020 we will be offering a Welcome Back bACTIVE membership price of £15 per month for adults and £5 per month for junior memberships for the rest of 2020. Payment is monthly by Direct Debit.

There is also bACTIVE Lite which is a Pay As You Go option where you pay per activity.

 

  • What activities are available for members?

Due to COVID-19 restrictions, there will be a reduced offering initially with gym and fitness studios available and a range of Les Mills fitness classes on offer across sites, including favourites such as Body Pump, Body Balance and RPM and Body Step. New Les Mills GRIT classes will also be introduced. There will also be abs, yoga, kettlebells, indoor group cycling, circuits and HIIT sessions.

You can keep up-to-date on our service offering on our website.

 

  • How do I book for these activities?

Due to COVID-19 restrictions, you are required to book and pay in advance. We would prefer you do to this online. As a bACTIVE or bACTIVE Lite member you will need to ensure you are registered. It’s easy to do just fill in your details on the registration page  You can book your classes and gym sessions up to seven days in advance.

 

  • Does my bACTIVE membership currently include Kids Holiday Activities?

As you are no doubt aware, COVID-19 has had a detrimental impact on the trust’s ability to operate and generate income. Our sports facilities were closed for around 6 months and memberships over the period were frozen. We are delighted to be able to offer a limited amount of Holiday Activities for children this October, 2020 but unfortunately we aren’t able to include these activities as part of bACTIVE memberships. We hope however our members will still find these sessions great value for money.  

 

  • What if I have an annual membership?

If you have an annual membership, the duration of closure will be added to the end of your yearly membership. There is nothing for you to do, we will handle this for you.

 

  • What if I paid the annual fee for the Angus Concession Scheme? 

If you have paid the annual fee for the Angus Concession Scheme, the duration of closure will be added to the end of your yearly membership. There is nothing for you to do, we will handle this for you.

  • How are you making things safe for my return?

You can find out how we are keeping our customers and colleagues safe by visiting our Staying Safe page on our website. You can also view our helpful walkthrough video

 

To find out how we are keeping our customers and colleagues safe click on the button below.

Customer & Colleague Safety